Shipping policy

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

Free local delivery is available for orders over $50 within 10km of 2240 Gerrard St East, Toronto, ON (if you are eligible the 'local delivery' option will appear at checkout. For orders under $50, we charge $10 for local delivery.

Deliveries take place once per week. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

International Shipping

We offer international shipping to the following countries: United States. 

Shipping charges for your order will be calculated and displayed at checkout.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@crazydlabs.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

Please review our full refund policy here